Our shipping typically takes 2 to 3 weeks, but delivery times may vary based on your location and our suppliers' locations. We provide tracking numbers for all orders to keep you informed about the delivery progress.

Please note that orders require 1 to 5 business days for processing, and shipping estimates vary depending on your location. While orders to regions like Asia, Australia, and the US may arrive sooner, those to areas such as Mexico and Canada may take longer. Courier services will also vary depending on your shipping address. For this reason, we are unable to guarantee the exact arrival time of your order. 

We love the products we have created, and we sincerely hope they meet and exceed your expectations. Nevertheless, if your experience falls short of your satisfaction, please follow the steps below:

At Peaus, we understand the importance of flexibility and peace of mind when shopping. That's why our 30-day return policy allows you to receive a full refund if the product doesn't meet your expectations and needs.

Before initiating a return, please make sure the product is unused and in its original condition, including any tags or packaging, to be eligible for a refund. It's also mandatory to provide proof of purchase or receipt.

We highly discourage you from sending your item directly to the manufacturer, as you will have to bear all costs of returns to our merchants with a proper tracking number for the parcel. Our company will not be held responsible for any parcel missing en route to us if no tracking number is available.

Products not eligible for returns are the following:

Important Note: Products purchased from retailers and second-hand websites may not be eligible for a refund.

You are also eligible for a refund if your product was damaged during transit, provided that the report is made within 30 days of receiving the product.

However, please ensure that the product is still unopened and meets the requirements outlined in our money-back guarantee section.

Please send us an email along with photo evidence of the damaged product to hello@peaus.com. 

Refunds will be automatically applied to your credit card or your original payment method, a process that may take a couple of days depending on your payment merchant.

If you encounter any issues with the refund, please don't hesitate to contact us at hello@peaus.com.

Please note that we do not cover any refund shipping costs.

You may also receive an unconditional refund if you cancel your purchase within 24 hours of ordering.

Please be aware that items placed on sale are not eligible for refunds.

Only regular priced items can be refunded.